Last updated: November 14, 2026
This page explains how we get your order to you: where we deliver, what it costs, how long it takes and what to do if something goes wrong along the way.
Delivery area
We currently deliver to addresses in Canada only. If your address is a PO box or in a remote community, email us before you order so we can confirm that our carriers can reach you.
What delivery costs
Nothing. Every order ships free, whatever you spend and however many items you add. There are no handling fees at checkout.
Order cut-off and handling
Orders placed on a business day (Monday to Friday, excluding Canadian public holidays) before 6:00 PM Eastern Time are picked up the same day. Orders placed after the cut-off, on weekends or on public holidays enter the queue on the next business day.
Handling takes 1 to 2 business days. During peak periods such as Black Friday, the holiday season and Boxing Week it can take a little longer; if your order is delayed by more than two business days we will email you.
How long delivery takes
After your parcel leaves us, transit within Canada takes 4 to 8 business days. Counting handling and transit together, you can expect your order within 5 to 10 business days of placing it. These are typical timeframes, not guarantees: winter weather, carrier volume and remote locations can add a few days.
Tracking your parcel
You will receive a shipping confirmation with a tracking link as soon as your order is on its way. Tracking can take 24 to 48 hours to show its first scan. If there has been no update for more than five business days, email us and we will chase the carrier for you.
Getting the address right
Please double-check your address, including the unit number and postal code, before you pay. You can correct it by emailing us within 30 minutes of placing the order. Once the parcel has been handed to the carrier we can no longer redirect it. If a parcel comes back to us because the address was wrong or incomplete, we will contact you to arrange a new delivery; a new shipping charge may apply in that case.
Parcels that go missing or arrive damaged
If tracking says your parcel was delivered but you do not have it, check with household members, neighbours and your building's mailroom or community mailbox first, then contact us within 30 days of the delivery date. If your order arrives damaged, send us a few photos of the item and the packaging within 30 days of delivery. In both cases we open a claim with the carrier and send a replacement or refund your money if the parcel cannot be recovered.
Several items, several parcels
Occasionally the items in one order are dispatched separately. You will receive a tracking link for each parcel, and you never pay extra for split shipments.
Returning something
Sending an item back works differently from delivery. Everything you need to know is in our Return & Refund Policy.
Updates to this policy
We review this page from time to time. The version that was online when you placed your order is the one that applies to that order.
How to reach us
Code of Clothes is the online store of ATTOH COMMERCE LTD, a company registered in England and Wales under number 17242162.
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@codeofclothes.com
Phone: +1 825 902 5309
Support hours: Monday to Friday, 9:00 AM to 6:00 PM (ET). We answer every message within 1 hour on business days.