Last updated: November 14, 2026
Not quite right? You have 30 days from the day your order is delivered to let us know you want to send something back. Below you will find who pays for what, how the process works and when you get your money.
The 30-day window
A return request must reach us within 30 days of the delivery date shown in your tracking. Requests that arrive later cannot be accepted for change-of-mind returns.
What we can take back
Items need to come back the way they arrived: unworn, unwashed, undamaged, with every label and tag still attached and, where possible, in the original packaging. Please include your order number so we can match the parcel to you.
We cannot accept items that have been worn, washed or altered, items with a removed hygiene seal, or pieces that were made or personalised to order.
Starting a return in three steps
- Email info@codeofclothes.com or use the contact form. Mention your order number, which item(s) you are returning and why.
- Within one business day we confirm your return and send you the return address together with simple packing instructions.
- Send the parcel within 14 days of our confirmation and keep your proof of postage. Parcels sent before we have confirmed the return, or to a different address, may not be accepted.
Who pays the return shipping
- You changed your mind, ordered the wrong size or the item is not what you hoped for: you pay the return postage. Choose a tracked service; we cannot refund parcels that never reach us.
- The item is faulty, damaged, wrong or not as described: we pay. Email us photos within 30 days of delivery and we will arrange everything, including a prepaid label or a reimbursement of your postage.
We do not charge restocking, handling or processing fees of any kind.
Refunds
When your parcel arrives we check the items and email you a confirmation. Approved refunds are sent to the payment method you used at checkout within 10 business days of that confirmation. Depending on your bank or card issuer it can take a few more days before the amount shows on your statement. If you would rather have store credit, just say so and we will email you a credit for the full amount, valid on anything in the store.
Exchanges
We do not hold items while a return travels back to us. For a different size or colour, return the original item and place a new order for the one you want; that way you get it fastest. If you need an exchange because we sent the wrong item, we send the correct one at our cost.
Returning part of a discounted order
If a discount code or a multi-buy offer (Buy 2, Buy 3, Buy 4+) applied to your order and you return only some items, we recalculate the discount on the items you keep. Your refund is the amount you paid minus the discount you would have received on the remaining items.
Changing or cancelling an order
You can cancel or change an order free of charge within 30 minutes of placing it. Email us right away with your order number. After 30 minutes the order is already in handling and can no longer be cancelled, but you can of course return it once it arrives.
Your legal rights
Nothing on this page limits the rights you have under the consumer protection laws of the province or territory where you live.
Updates to this policy
The version of this policy that was online when you placed your order applies to that order.
How to reach us
Code of Clothes is the online store of ATTOH COMMERCE LTD, a company registered in England and Wales under number 17242162.
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@codeofclothes.com
Phone: +1 825 902 5309
Support hours: Monday to Friday, 9:00 AM to 6:00 PM (ET). We answer every message within 1 hour on business days.