The questions we get asked most. Can't find yours? Email info@codeofclothes.com, call +1 825 902 5309 or use our contact page; a real person replies within 1 hour on business days.
Orders & delivery
Where do you deliver?
Across Canada. Shipping is free on every order, with no minimum spend.
How long does delivery take?
Orders are packed within 1 to 2 business days; order before 6:00 PM Eastern Time and yours joins that day's queue. Transit takes 4 to 8 business days, so most orders arrive within 5 to 10 business days. The details are in our Shipping Policy.
How do I track my order?
You get a tracking link by email as soon as your parcel ships. You can also check it any time on our Track Your Order page.
Can I change or cancel my order?
Yes, within 30 minutes of placing it. Email us straight away with your order number. After that your order is already being packed and you can return it once it arrives.
Returns
What is your return policy?
30 days from delivery, unworn and unwashed with tags attached, no restocking fee. Change-of-mind returns are sent back at your cost; faulty or wrong items are on us. Full details in our Return & Refund Policy.
Can I exchange for another size?
The quickest way is to return the item and place a new order. You can also ask for store credit to use later.
When do I get my refund?
Within 10 business days of your return arriving, back to your original payment method.
Sizing & products
How do I pick the right size?
Every product page has a size guide with measurements in inches and centimetres. Between sizes? We recommend going one size up, or email us your measurements and we'll help you choose.
Do you sell both women's and men's clothing?
Yes. Code of Clothes is a store for women and men, with pieces chosen for how they fit, feel and last.
Payment
Which payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. All prices are in Canadian dollars and every payment is processed over an encrypted connection.
How does the bundle discount work?
Add 2 pieces for an extra 10% off, 3 for an extra 15% off or 4 or more for an extra 20% off. Mix and match across the whole store, women's and men's; the discount is applied automatically at checkout.
Contact details
Store name: Code of Clothes
Company name: ATTOH COMMERCE LTD
Company number: 17242162
Company address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Return address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, China (please only send items back after we have approved your return)
Email: info@codeofclothes.com
Phone: +1 825 902 5309
Instagram: @codeofclothesboutique
Monday to Friday, 9:00 AM to 6:00 PM (ET)
We reply to every message within 1 hour on business days.